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Gotham Gazette

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Citizens Union
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311

311

  • Inside 311, the City’s ‘Front Door’ to Government

    311 HQ pic 2013

    311 in 2013 (photo via the Mayor's Office on Flickr)


    The vast LED board updated in real-time: 36,529 calls since midnight, it said for a late-afternoon moment one August day. Perched in a high-ceilinged room in Lower Manhattan, the board tallied work done and signified work to be done, with numbers jumping every few seconds as the New York City 311 call center buzzed with the steady hum of staff members speaking into headsets.

    “Hello, and thank you for calling NYC 311.”

    “Did you

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  • Push for a Better Mayor's Management Report Continues

    311-cust-serv 


    The City Council’s Committee on Governmental Operations held an oversight hearing on Wednesday to evaluate the structure and content of two annual city reports that measure everything from the wait times on 311 calls and the conditions of city parks to the number of unsheltered homeless people and traffic crashes in the city each year. These key performance indicators help the City Council and the public keep city agencies and offices accountable. Those agencies, in turn, rely on these reports to improve their policies and functioning.

    The administration

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