911 system Tag All blog entries tagged as 911 system http://www.gothamgazette.com/index.php/the-eye-opener/latest Tue, 08 Jul 2014 10:13:02 +0000 Joomla! 1.5 - Open Source Content Management en-gb Today's Lead: Multiple 911 System Crashes http://www.gothamgazette.com/index.php/the-eye-opener/entry/headlines/2013/07/23/multiple-911-system-crashes http://www.gothamgazette.com/index.php/the-eye-opener/entry/headlines/2013/07/23/multiple-911-system-crashes

The city's 911 system crashed several times yesterday, forcing responders to resort to pen and paper, creating a backlog of about 200 calls at one point. At least one elderly woman had to wait an hour for an ambulance. The Fire Department says no calls were lost, but were not yet able to explain the crashes. The system has come under fire for repeated failures recently.

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mmuller@gothamgazette.com (Mike Muller) The Eye-Opener Tue, 23 Jul 2013 11:56:37 +0000
Today's Lead: Ambulance Delay For Fainting At Quinn Presser http://www.gothamgazette.com/index.php/the-eye-opener/entry/headlines/2013/07/17/todays-lead-ambulance-delay-for-fainting-at-quinn-presser http://www.gothamgazette.com/index.php/the-eye-opener/entry/headlines/2013/07/17/todays-lead-ambulance-delay-for-fainting-at-quinn-presser

It took an ambulance 31 minutes to respond after a Council intern fainted from heat stroke during a press conference with Christine Quinn. A Jewish volunteer ambulance brought the intern to the hospital before the FNDY ambulance arrived, despite it being a day of fasting. 911 relayed the multiple calls with no issues but was overloaded with nearly a third more calls than normal due to the heat. The incident was originally rated as a medium priority. Quinn, who called Commissioner Kelly for help and met with the FDNY commissioner later about the incident, said the city wasn't prepared for the heatwave and called for an increase in emergency vehicles.

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mmuller@gothamgazette.com (Mike Muller) The Eye-Opener Wed, 17 Jul 2013 12:41:02 +0000
911 System Hearing: Top Official Promises Investigation http://www.gothamgazette.com/index.php/the-eye-opener/entry/city/2013/06/24/911-system-hearing-top-official-promises-investigation http://www.gothamgazette.com/index.php/the-eye-opener/entry/city/2013/06/24/911-system-hearing-top-official-promises-investigation Testifying at a hearing on the city’s new emergency 911 system, a top official of Mayor Michael Bloomberg's administration promised a "full investigation" into what caused a delay in responding to a request for help for a girl who died after she was struck by a car.

Deputy Mayor Cas Holloway extended his condolence to the family of the girl and promised the full review as he testified for over three hours at a City Council hearing Friday, where he declared that the $88 million 911 system’s "technology worked."

READ the City Council committee report about recent problems with the city's 911 system.

The parents of 4-year-old Ariel Russo, the girl in question, attended the hearing. Her mother spoke to the press afterwards.

"There is only so much that we, the people of New York City, can actually do without the commitment of elected officials," said Sophia Russo, Ariel's mother. "I call on all New Yorkers to write and call our mayor and members of the City Council, imploring them to fix two major issues here. The first is, we need a law passed which prohibits high-speed police chases in school zones. Second and most importantly, we need to demand that this 911 system be fixed."

Her family has filed a notice of claim against the city and has hired attorney Sanford Rubenstein to represent them.

Ariel died after being struck by an SUV during a police chase on June 4. Fire department officials blamed the delay on human error and disputed reports that a technical glitch was at fault.

Bloomberg also tried to deflect blame from the technology to reporters last week.

“The software worked exactly the way it was supposed to be,” Bloomberg said. “There clearly was something wrong with somebody sitting in front of the screen, and maybe two people sitting in front of screens. They didn’t do what they were supposed to do and we’re looking at the procedures. It’s very tragic.”

The new 911 system was launched over three weeks ago as part of a $2 billion modernization project by Bloomberg’s administration.

daniel.steinsayles@gmail.com (Daniel Stein-Sayles) City Mon, 24 Jun 2013 15:11:39 +0000