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Testifying at a hearing on the city’s new emergency 911 system, a top official of Mayor Michael Bloomberg's administration promised a "full investigation" into what caused a delay in responding to a request for help for a girl who died after she was struck by a car.

Deputy Mayor Cas Holloway extended his condolence to the family of the girl and promised the full review as he testified for over three hours at a City Council hearing Friday, where he declared that the $88 million 911 system’s "technology worked."

READ the City Council committee report about recent problems with the city's 911 system.

The parents of 4-year-old Ariel Russo, the girl in question, attended the hearing. Her mother spoke to the press afterwards.

"There is only so much that we, the people of New York City, can actually do without the commitment of elected officials," said Sophia Russo, Ariel's mother. "I call on all New Yorkers to write and call our mayor and members of the City Council, imploring them to fix two major issues here. The first is, we need a law passed which prohibits high-speed police chases in school zones. Second and most importantly, we need to demand that this 911 system be fixed."

Her family has filed a notice of claim against the city and has hired attorney Sanford Rubenstein to represent them.

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Several candidates who want to succeed Mayor Michael Bloomberg have responded lukewarmly to City Hall's plans to offer new contracts to city employees in exchange for foregoing retroactive pay increases.

City Council Speaker Christine Quinn, the Democratic frontrunner, said in a statement to the Gotham Gazette that she supports fair compensation for city workers and a dialog between union leaders and the administration.

"At the same time," she said, "we must always be mindful of the city budget, and honor our obligations to NYC taxpayers, and should strive to reach agreements that are fair to all parties."

Independence party candidate and former Bronx borough president Adolfo Carrión also supported ongoing talks balanced with fiscal restraint, as did Republican candidate and former MTA chief Joe Lhota.

"I applaud the mayor for making contract negotiations a priority," Lhota said. "Getting contracts in place for the city's workers that are fair and fiscally responsible is in the best interest of all New Yorkers."

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